Most repair shop software is built for large chains, packed with features you'll never use, and priced accordingly. SimpleRTS is different — built by someone who runs a repair shop, for people who run repair shops.
We stripped out everything a one-person shop doesn't need. What's left is a tight set of tools that power your day — from first job in to last receipt printed.
Open a job, track it, close it. Assign it to a technician, add the device details, update the status. Everything in one place, no jumping between screens.
When a regular walks in, you'll know their history before they've finished saying hello. Every job, every device, every note — right there.
Open the app and immediately know what's overdue, what's ready for collection, and what needs chasing. No digging, no scrolling — it's all upfront.
Jot a note on a job, set a reminder to chase a part — it's all in one workspace. Simple, yet essential when you're juggling ten jobs at once.
Print a receipt or invoice in seconds, with your own terms & conditions at the bottom. Looks professional, works without internet, and includes all documents out of the box.*
Set up a tablet at the counter or let customers use their own phone — they scan a QR code, fill in their details, and it lands straight in your queue.* No handwriting to decipher.
Scan a QR code on the ticket with your phone and upload photos straight to the job — cracked screen, water damage, before and after. No cables, no AirDrop, no faff.*
Warranty tickets are clearly marked so nothing gets mixed up with a paid repair. If a claim doesn't hold up, reject it in one click — SimpleRTS sends the customer an automatic email explaining why, with photos attached as evidence. No awkward conversations, no back and forth.*
Everything is stored on your Mac. No cloud account to manage, no data leaving your building. Your customers' details belong to you — not a server somewhere in America.
Ticket detail
Customer records
Receipt generated
You shouldn't have to go hunting to find out what's going on. The dashboard shows you what's overdue, what's ready for collection, and what's waiting on a decision — before you've had your first coffee.
You shouldn't need a separate subscription just to print a receipt. SimpleRTS does it from inside the app — itemised, with your own terms and conditions at the bottom. Looks like you mean business, because you do.
SimpleRTS runs a local intake page on your Wi-Fi. Customer scans a QR code, fills in their name, device and the fault — and it lands in your queue.* No handwriting to decipher, no spelling someone's email wrong.
A lot of software these days wants to live in the cloud — which also means your customer data lives on someone else's server, and you're paying a monthly fee whether you use it or not. SimpleRTS stores everything on your Mac. That's it. Open it, it works. No login, no sync, no subscription to a platform just to keep your own data.
Local database. Works offline. Always fast.
No account required. No data shared with us.
You control all customer data. Full stop.
Stop fighting with messy price lists. Our 5-tier catalogue keeps every repair variation organized and ready to bill in seconds.
Ditch the handwritten notes. Generate branded invoices for trades and thermal receipts for customers with one click.
Protect your shop with professional T&Cs and Privacy templates. No lawyer required—just fill your details and you're covered.
Detailed revenue reports and technician performance stats at your fingertips. Know exactly which repairs are driving growth.
"I built this for my own shop first."
"I spent years fighting with software that was too complex and too expensive. SimpleRTS was born out of necessity—a tool that does exactly what a repair tech needs, without the cloud-based clutter. It's built for reliability, privacy, and speed."
Because your data stays on your Mac, you're always in control of your customers' sensitive information.
No per-seat pricing. No feature tiers. No "contact us for enterprise". One plan that includes everything you need to run your shop.
Available on the Mac App Store · iPad version coming soon · Privacy Policy